Shipping policy
Last updated: August 5, 2026
All orders are picked, packed and shipped by 9525-7416 Québec inc. from 3070 Rue Michel, Brossard, QC J4Y 1H9, Canada.
Shipping within Canada
Standard shipping is free on orders over $150 CAD before tax. Below that threshold, standard shipping is charged at the rate shown at checkout. Expedited shipping is available at the rate shown at checkout on all orders.
| Method | Delivery after processing |
|---|---|
| Standard | 3–7 business days |
| Expedited | 1–3 business days |
Because everything ships from our own premises in Brossard, orders within Canada are never subject to customs duties or brokerage fees. Remote and northern destinations may take longer; all delivery windows are carrier estimates, not guarantees.
Processing time
Orders are processed within 1 to 2 business days. Orders placed on a weekend or statutory holiday are processed the next business day. A delay in payment clearing can extend processing.
Tracking
You will receive a tracking number by email as soon as your parcel leaves our facility. Tracking may take a short while to activate — it requires the carrier's first scan. If tracking has not updated for 7 business days, message us through the chat on our Contact page with your order number and we will open an investigation with the carrier; carriers generally require the investigation to run its course before a claim can be settled.
International orders
Where we offer shipping outside Canada, the rate is calculated at checkout. Import duties, taxes and customs clearance or brokerage fees are set by the destination country, are not included in the price you pay us, and are the recipient's responsibility — we cannot estimate them in advance.
If a shipment is refused at customs, or duties and brokerage fees go unpaid at delivery, the carrier returns the parcel to us and bills us for the unpaid charges and return transport. In that case your refund is calculated as:
order amount
− duties and taxes billed to us
− brokerage fees billed to us
− return shipping cost
= refund
Original shipping charges are not refunded on refused or returned international shipments.
Incorrect addresses
Please check your address before completing checkout — we cannot redirect a parcel once it is with the carrier. If a parcel is returned to us as undeliverable, we will contact you and can re-ship it at your cost.
Damaged or lost in transit
We take responsibility for parcels damaged or lost in transit. If your order arrives damaged, message us within 7 days of delivery and keep the packaging; we will arrange a replacement or a full refund, including original shipping.
Contact
Message us through the chat on our Contact page, or write to:
9525-7416 Québec inc.
3070 Rue Michel
Brossard, QC J4Y 1H9
Canada