Shipping & Returns
The short version: free shipping across Canada over $150, three to seven business days, thirty days to return anything unworn, and we cover return postage within Canada.
The binding version is in our shipping policy and refund policy, linked in the footer. If anything below and those pages disagree, the policy pages govern.
Shipping
Rates
| Destination | Method | Cost |
|---|---|---|
| Canada, orders over $150 | Standard | Free |
| Canada, orders under $150 | Standard | Calculated at checkout |
| Canada | Expedited | Calculated at checkout |
| International | Standard | Calculated at checkout |
The $150 threshold is measured before tax.
Timing
We pick and pack within one to two business days from Brossard, Quebec. After that, standard delivery within Canada takes three to seven business days and expedited takes one to three. Weekend and holiday orders are processed the next business day.
Remote and northern destinations take longer. All of these are carrier estimates rather than guarantees.
Tracking
You will receive a tracking number by email when your order ships. If tracking has not updated for seven business days, message us with your order number and we will open a carrier investigation.
International orders
Import duties, taxes and customs clearance fees are set by the destination country and are the recipient's responsibility. They are not included in what you pay us and we cannot estimate them in advance. Orders refused at customs and returned to us are refunded less the original shipping cost.
Addresses
Please check your address before completing checkout. Once a parcel is with the carrier we cannot redirect it. If it comes back to us as undeliverable we will contact you and can re-ship at your cost.
Returns
The window
Thirty days from the delivery date. Items must be unworn, unwashed and have their original tags attached. Anything altered, damaged after delivery, or returned without tags cannot be accepted.
How to start one
- Message us through the chat on our Contact page with your order number.
- We confirm the return and send instructions.
- Send it back. Within Canada, we cover the postage.
Please do not send anything back before contacting us — unannounced returns are difficult to match to an order and slow your refund down.
Refunds
Once your return arrives and passes inspection, we refund the original payment method within five business days. Your bank may take another five to ten business days to show it. We will email you when the refund is issued.
Exchanges
We do not process direct exchanges. Return the original for a refund and place a new order for the size or colour you want. It is faster than an exchange, and you are not waiting on our inspection before the replacement ships.
If something is wrong
If an item arrives defective, damaged or is not what you ordered, tell us within seven days of delivery and keep the packaging. We arrange the return at our cost and either replace it or refund it in full, including the original shipping.
Final sale
Items marked final sale at the time of purchase cannot be returned, except where the item is defective or not as described.
None of this limits your rights under Quebec's Consumer Protection Act or other applicable consumer protection law.