Refund policy

Last updated: August 5, 2026

30-day returns

Your satisfaction matters to us. We accept returns for refund within 30 calendar days of the delivery date, for any reason, provided the item is unworn, unwashed, unaltered, and returned with its original tags attached. Items that have been worn, washed, altered, or damaged after delivery cannot be accepted.

There is no restocking fee.

Requirements

  • The return request must reach us within 30 days of delivery;
  • Items must be in original condition with tags attached;
  • Proof of purchase (your order number) is required;
  • Return shipments must carry tracking. We do not accept collect-on-delivery (C.O.D.) shipments.

Return postage

For orders delivered within Canada, we cover return postage — we will send you a prepaid label with your return instructions. For orders delivered outside Canada, return shipping is prepaid at your expense and original shipping charges are not refunded.

How to start a return

  1. Message us through the chat on our Contact page with your order number and the reason for the return.
  2. We confirm the return and send instructions (and a prepaid label for Canadian returns).
  3. Send the item back. Please do not ship anything before contacting us — unannounced returns are difficult to match to an order and slow your refund down.

Your refund

Once your return arrives and passes inspection, the refund is issued to the original payment method within 5 business days. Depending on your bank, it may take a further 5 to 10 business days to appear on your statement. We will email you when it is issued.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order for the size or colour you want — it is faster, and you are not waiting on our inspection before the replacement ships. If you received the wrong item, message us with a photo and your order number: we cover return postage regardless of destination and ship the correct item, or refund in full including original shipping.

Defective items

If an item arrives defective, damaged, or not as described, message us within 7 days of delivery. We arrange the return at our cost and either replace the item or refund it in full, including original shipping. This is in addition to, and does not limit, the legal warranty under Quebec's Consumer Protection Act.

Final sale

Items marked final sale at the time of purchase cannot be returned, except where defective or not as described.

Cancelling an order

Orders can be cancelled any time before they are handed to the carrier — message us as soon as possible with your order number. We process orders within 1 to 2 business days; once a parcel is with the carrier we can no longer cancel or amend it, and the 30-day return process applies instead.

Returns are received at

9525-7416 Québec inc.
3070 Rue Michel
Brossard, QC  J4Y 1H9
Canada