FAQ
Ordering
How long until my order ships?
We pick and pack within one to two business days. Orders placed on a weekend or a statutory holiday go out the next business day. You will get a tracking number by email when it leaves.
Can I change or cancel an order?
If it has not shipped yet, yes. Message us through the chat on our Contact page with your order number as soon as you can. Once a parcel is with the carrier we cannot recall or redirect it.
Do you restock sold-out pieces?
Usually. We make in small runs and remake what sells through rather than replacing it with something new. We do not restock a piece if the fabric is no longer available at the quality we want — in that case we retire it rather than substitute quietly.
Shipping
How much is shipping?
Standard shipping within Canada is free on orders over $150 before tax. Below that, the rate is calculated at checkout. Expedited shipping is charged at the rate shown at checkout on all orders.
How long does delivery take?
Standard is three to seven business days after processing. Expedited is one to three. Remote and northern destinations can take longer. These are carrier estimates, not guarantees.
Do you ship outside Canada?
Where we do, rates are calculated at checkout. Import duties, taxes and customs fees are set by the destination country and are the recipient's responsibility — they are not included in what you pay us, and we cannot estimate them in advance.
My tracking has not updated. What now?
If it has been quiet for seven business days, message us with your order number and we will open an investigation with the carrier. Carriers generally require that investigation to run its course before a claim can be settled, which is slower than any of us would like.
Returns
What is your return window?
Thirty days from delivery. Items need to be unworn, unwashed, and returned with tags attached.
Who pays return postage?
We do, for orders delivered within Canada. For international orders, return shipping is yours and the original shipping charge is not refunded.
Can I exchange instead?
We do not process direct exchanges. Return the original for a refund and place a new order for the size or colour you want — it is faster, and you are not waiting on our inspection before the replacement ships.
When do I get my refund?
Within five business days of your return arriving and passing inspection, back to the original payment method. Depending on your bank it can take another five to ten business days to appear on the statement.
Sizing and fit
How do I know what size to order?
Start with the size guide, then read the fit notes on the product page. Those notes are specific — they say when a piece runs generous, when to size down, and what the model is wearing. If you are still unsure, ask us. We would rather answer a question than process a return.
Why do some dresses not come in every size?
Because we make in small runs. The sizes shown on a product page are the sizes in that run. When we remake a piece the range may differ.
Are the accessories one size?
Mostly. The scarf and the card holder come in two colourways; the belt, tote, hoops and claw clip are one size. Exact dimensions are on every accessory product page.
Care
Will the linen crease?
Yes. That is linen, and it is meant to. It is washed before it is cut so it arrives soft rather than stiff, and a warm iron while slightly damp will bring it back if you want it crisp.
Can I machine wash the knits?
The ribbed knit dress, yes — cold, in a mesh bag, dried flat. The merino cardigan set should be hand washed or dry cleaned, and stored folded rather than hung. Full instructions are in the care accordion on each product page.
Will the leather darken?
The tan card holder will, and the belt tabs will patina. Vegetable-tanned leather is meant to change with use. If you would rather the brass buckle stayed bright, polish it with a dry cloth.
Payment and privacy
What payment methods do you take?
Everything shown at checkout. Payments are processed by Shopify — we never see or store your full card number.
What do you do with my information?
Only what is needed to process your order, and marketing email if you have opted in. We do not sell personal information. The full detail is in our privacy policy.
Still stuck?
Message us through the chat on our Contact page. A real person answers, usually within one business day.